Glucose BloodGlucose Blood Support
Questions about your health journal, Premium access, or app settings?
Contact support
For help with Glucose Blood, subscriptions, reminders, Apple Health import, reports, or privacy questions, email our support team.
Please include your iOS version, Glucose Blood app version, and a short description of the problem. Do not include private health readings or medication details unless absolutely necessary for your request.
Common questions
How do I manage or cancel Premium?
Open your Apple Account subscription settings to manage or cancel a subscription. Uninstalling the App does not cancel it. Use “Restore Purchases” in the App if your active subscription is not recognized.
Why are my reminders not arriving?
Check notification permission in iOS Settings. Reminders may require active Premium access, and scheduling can depend on device settings. Reopen the App to refresh future reminder scheduling when needed.
How does Apple Health import work?
The current version imports supported glucose, weight, and paired blood-pressure records from Apple Health when you initiate the import, grant access, and have Premium access where required. It does not write back to Apple Health.
Is estimated HbA1c a lab result?
No. The estimated HbA1c is an informational calculation derived from the logged glucose readings. It cannot replace a laboratory test or medical assessment.
How can I delete my records?
Remove individual entries in the App, or use Delete Data in Settings to clear app-managed records. Deletion does not remove Apple Health originals or cancel your subscription.
Health and safety
Glucose Blood is not a medical device and does not provide diagnosis or emergency care. For medical questions, treatment decisions, or emergencies, contact a qualified healthcare professional or your local emergency services.